123bet Privacy Policy –
How We Handle Your Personal Data

1Overview

123bet operates an online gaming platform available to registered players in the Philippines. As part of providing our services – including casino games, live dealer tables, sports betting, and eBingo – we collect and process certain personal information about you.

This Privacy Policy describes what data we collect, why we collect it, how it is stored, and when it may be shared. It applies to all players who register on the 123bet platform, whether accessed through our website or mobile app.

By creating an account and using 123bet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not register or continue using the platform.

2Data We Collect

We collect personal information in several ways – directly from you when you register or contact us, automatically when you use the platform, and through identity verification processes required for account security and regulatory compliance.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or a responsible gaming process you initiate.

3How We Use Your Data

123bet uses personal data only for legitimate purposes directly related to operating the platform and maintaining the player relationship. The main purposes are:

• Account management – Creating and maintaining your player account, processing registration, and enabling login.
• Identity verification (KYC) – Confirming your identity before processing withdrawals, as required for platform security and compliance.
• Transaction processing – Handling PHP deposits and withdrawals through supported local payment channels including bank transfer and e-wallets.
• Platform security – Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activity.
• Customer support – Responding to your questions, resolving disputes, and handling account-related requests.
• Responsible gaming – Monitoring usage patterns to support self-exclusion requests, limit settings, and player welfare programmes.
• Platform improvement – Analysing aggregate usage data to improve game performance, navigation, and overall player experience.
• Communications – Sending account notifications, OTP codes, and where you have opted in, promotional updates about offers on the platform.

4Data Sharing

123bet does not share your personal data with outside parties except in the following circumstances:

• Service providers – Third-party vendors who help us operate the platform, such as payment processors, identity verification services, and cloud hosting providers. These parties are bound by data processing agreements and may only use your data to perform services on our behalf.
• Legal obligations – When we are required by law, court order, or a lawful request from a government authority to disclose information.
• Fraud prevention – With fraud detection services or financial institutions when there is reasonable suspicion of illegal activity, money laundering, or abuse of the platform.
• Business transfers – If 123bet undergoes a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. You will be notified of any such change through the platform.

All third parties who receive your data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

5Cookies and Tracking

123bet uses cookies and similar tracking technologies on our website and mobile platform. Cookies are small data files stored on your device that help us recognise you, maintain your session, and understand how the platform is used.

• Essential cookies – Required for the platform to function. These include session cookies that keep you logged in and security tokens for OTP and account verification.
• Analytics cookies – Help us understand which pages are visited most, how long sessions last, and where players encounter issues. Data is aggregated and not tied to individual identities.
• Preference cookies – Remember your settings and preferences such as language or display options so you don't have to re-enter them on each visit.

6Data Security

Protecting your personal information is a core responsibility we take seriously. 123bet implements technical and organisational security measures to protect your data from unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the 123bet platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password authentication and OTP (one-time password) verification for sensitive actions such as withdrawals and password changes.
• Access to personal data within our systems is restricted to authorised personnel only, on a need-to-know basis.
• We regularly review our security practices and update them to address emerging threats.

While we apply robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

7Data Retention

123bet retains your personal data for as long as your account is active and for a period thereafter as required for legal, regulatory, and business purposes. Specific retention periods vary depending on the type of data:

• Account and identity data is retained for the duration of your account and for a defined period following account closure.
• Transaction records including deposits, withdrawals, and betting history are retained as required for financial record-keeping and dispute resolution.
• Support communications are retained for a reasonable period to assist with ongoing or future queries.
• Technical and usage data may be retained in anonymised or aggregated form for platform analytics.

When data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it.

8Your Rights

As a registered player on 123bet, you have rights over your personal data. You may exercise these rights by contacting our support team through the live chat feature available on the platform.

• Right to access – You can request a copy of the personal data we hold about you.
• Right to correction – If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion – You may request that we delete your personal data, subject to any legal retention obligations we must fulfil.
• Right to object – You can object to certain types of data processing, such as receiving promotional communications.
• Right to data portability – You may request a copy of your data in a structured, commonly used format.

9Minors

123bet is strictly an adult platform. You must be at least 21 years old to register and use our services. We do not knowingly collect personal data from individuals under the age of 21.

If we discover that an account has been created by a person under 21, we will immediately close the account and delete associated personal data in line with our data retention procedures. Any balance held on the account will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered on our platform, please notify our support team immediately so we can investigate and take appropriate action.

10Policy Updates

123bet may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable data protection requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes, we may notify registered players through an in-platform announcement or account notification. It is your responsibility to review this policy periodically to stay informed about how your data is protected.

Continued use of the 123bet platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.